Purpose
Data collected only for the care being given.
Security and Privacy
Sensitive data, handled with care.
Emergency care runs on personal information. RISA collects only what care needs, limits who can see it, and keeps every access on record.
- 1Protected records
- 2Shield and lock
- 3Named access card
- 4Your team
- 01ProtectedIn storage and in transit
- 02Role basedAccess by role
- 03LoggedEvery view on record
- 04RightsGrievance officer
Our principles
Five principles for personal data
Notice
People told what is collected and why.
Least access
Each role sees only what it needs.
Protection
Records secured in storage and in transit.
Accountability
Every view and change logged.
Rights
Requests handled by a named grievance officer.
Who sees what
Access by role
By role
- Crew: the case they are on
- Hospital: cases coming to them
- Command: active cases in the city
Controls
- Patients can ask what is held
- Access ends when a role ends
- Reviews of access, on a schedule
Sample entries
Access log
- Crew opened case on pickup
- Hospital viewed pre alert
- Command updated vehicle
- Record closed at handover
- Access reviewed monthly
- Log kept on file
Every entry time stamped
Your rights
Questions about your data
Patients, families and crews can ask what data RISA holds, ask for corrections, and raise a grievance.
- Write to contact@smartambulance.com
- Mark the subject: Data request or Grievance
- The grievance officer responds as the law requires
Grievance Officer
Name to be supplied by RISA. Contact: contact@smartambulance.com
This page summarises RISA practices and is not a legal privacy notice. The full privacy policy is linked in the footer.
Platform briefings · +91 9904 104 104
Questions about data?
Write to the RISA grievance officer.
Questions and answers
Security and privacy, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWhat law does RISA follow for personal data?
The Digital Personal Data Protection Act 2023.
Who can see a patient's record?
Only the people involved in the case, by role, and every view is logged.
How do I raise a data grievance?
Write to contact@smartambulance.com with the subject Grievance.
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