Clear terms for using RISA.

01About these terms

These Terms of Use apply when you use the RISA Smart Ambulance website, call the RISA helpline or request a RISA ambulance. By using any of these, you agree to these terms.

“RISA”, “we” and “us” mean RISA Smart Ambulance, with its office at 307, Satyam 1, Amba Business Park, behind Trimandir, Adalaj, Gujarat 382421.

02Emergencies come first

Website forms, email and social media are not watched for emergencies. Never use them to ask for urgent help.

03What RISA provides

RISA runs a connected ambulance network. We take your request, assign a verified ambulance with the right level of care, share trip and patient information with the receiving hospital, and support the trip until handover.

Ambulances on the RISA network are run by RISA or by partner fleets verified against the RISA Standard. RISA is available in Ahmedabad, Gandhinagar and Gurgaon.

04No promise on arrival time

Traffic, weather, road access and demand affect how quickly an ambulance can reach you. Any arrival time we share is an estimate, not a promise. We do not guarantee that an ambulance will be available or will arrive by a given time.

05Requesting an ambulance

• Give us accurate details about the patient, the location and how to reach you.
• The care level is confirmed on the call based on what you tell us. Our crew may change it after seeing the patient.
• When it is medically necessary, the patient may be taken to the nearest suitable hospital rather than the one you chose.
• A crew may wait or withdraw if a scene is unsafe, until it is safe to proceed.
• The patient, or a family member or guardian for the patient, decides whether to accept care, except where the law says otherwise.

06Fares, payment and cancellation

Fares follow the published fare guide on the Fares and Payment page. Where possible, we tell you the fare before the trip. You will receive an invoice with applicable taxes.

If you cancel after an ambulance has been sent, a cancellation charge may apply as set out in the fare guide.

07Your responsibilities

• Do not make false or hoax calls. They take an ambulance away from someone who needs it, and may be reported to the police.
• Treat crews, drivers and call takers with respect. We may stop service if they are threatened or abused.
• Do not misuse the website, try to break its security, copy it with automated tools or upload harmful code.
• Do not pretend to be someone else or give false information.

08Information on this website

Content on this website is general information. It is not medical advice and does not replace a doctor. First aid tips are for guidance only. Always follow the instructions of the call taker and crew.

09Hospital and fleet partners

Partner hospitals and fleets are also bound by their written agreements with RISA. If those agreements and these terms differ, the agreement applies.

10Our name and content

The RISA name, logo, design, text, illustrations and software belong to RISA or its licensors. You may not copy, change or use them without our written permission, except to share a link to a page.

11Links to other websites

This website may link to sites run by others, such as government portals. We are not responsible for their content or privacy practices.

12Privacy

How we handle personal data is explained in our Privacy Policy.

13Limits of our liability

To the extent allowed by law, RISA is not liable for indirect or consequential loss arising from the use of this website or our services, or for delays caused by events outside our reasonable control.

Nothing in these terms limits any liability that cannot be limited under Indian law, or your rights as a consumer under the Consumer Protection Act 2019.

14Grievances

If you have a complaint about our service, a bill or this website, contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E Commerce) Rules 2020 and the Information Technology Act 2000 and its rules.

15Governing law

These terms are governed by the laws of India. Courts at Ahmedabad, Gujarat have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act 2019.

16Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Continuing to use our services after a change means you accept the updated terms.