Patients and families
Call 1800 108 1800. Toll free, answered around the clock.
How to request
One number. Every hour. Every city.
Call 1800 108 1800 from any phone. A trained call taker answers, asks a few questions and sends the nearest suitable ambulance. Hospitals and partners have their own routes too.
- 011800 108 1800Toll free from any phone
- 0224x7Every hour, every day
- 033 languagesEnglish, Hindi and Gujarati
- 04+91 9904 104 104Partners and planned rides
How the call connects
From your phone to the right ambulance
One call starts everything. Here is what happens on the line.
- 1You call 1800 108 1800Toll free from any mobile or landline.
- 2The call taker answersA trained person, not a menu.
- 3Questions and answersA few short questions to send the right help.
- 4The ambulance is sentThe nearest suitable vehicle at the right care level.
Ways to request
Choose the route that fits you
Planned rides
Discharges, appointments and transfers can be booked on WhatsApp at +91 9904 104 104.
Partner hospitals
Raise a request from the RISA hospital portal or the transfer desk.
Employers and campuses
Use the dedicated line in your RISA cover plan.
On the call
What the call taker will ask
Short, clear answers are all that is needed. Stay calm, stay on the line and keep the phone with you.
Five things to have in mind
- Where you areFull address with a landmark the driver can see.
- What happenedIn your own words. Short answers are fine.
- Who the patient isAge, and whether they are awake and breathing.
- A number to call backKeep that phone free and with you.
- Any known conditionsMedicines, allergies and recent treatment, if you know.
Sample conversation for illustration. The call taker may ask different questions depending on what you tell them.
After the call
What happens next
- The ambulance is allocated
The nearest suitable vehicle at the right care level is sent to you.
- You can follow it live
A link to follow the ambulance on its way can be shared with you.
- The crew may call you
To confirm the address or ask for a landmark.
- The hospital is informed
For emergencies, the receiving team is told before you arrive.
Emergency · Toll free · 24x7
Ready when you are.
Save the number in your phone today, so it is there when you need it.
Questions and answers
Requesting an ambulance, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreIs 1800 108 1800 free to call?
Yes. It is toll free from any mobile or landline in India.
What if I do not know which ambulance I need?
You do not need to know. The call taker asks a few questions and sends the right care level.
Which languages can I speak?
English, Hindi and Gujarati. Tell the call taker which you prefer.
Can I book an ambulance for later?
Yes. Planned rides can be booked by phone or on WhatsApp at +91 9904 104 104.
What if the call drops?
Keep your phone free. The call taker or the crew will call you back on the same number.
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