When
The date and time of the ride.
Grievance Officer
Raise a concern. We will listen.
If something went wrong with a ride, a bill or your personal data, the RISA Grievance Officer will look into it.
- 1Help desk
- 2Your concern
- 3The officer
- 4Resolved
- 01Named officerFor every grievance
- 02RecordedEvery concern logged
- 03PrivateHandled confidentially
- 04Emailcontact@smartambulance.com
How it works
From concern to resolution
- Write
Send your concern with the details.
- Logged
Your concern is recorded with a reference.
- Reviewed
The officer checks the trip and records.
- Response
You receive a response with the outcome.
Raise a concern
Tell us what happened
Grievance Officer
Name to be supplied by RISA.
- Email: contact@smartambulance.com
- Subject: Grievance
- Address: 307, Satyam 1, Amba Business Park, Adalaj, Gujarat 382421
Response times follow the applicable law. This page is not the legal privacy notice.
What to include
Helps us resolve it faster
Where
Pickup and drop locations.
Who
The patient name and your relation.
What
What happened, and what you would like done.
Emergency · Toll free · 24x7
In an emergency, call now.
For urgent medical help, do not wait for a reply. Call the helpline.
Questions and answers
Grievances, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWho handles grievances?
The RISA Grievance Officer.
Is my concern kept private?
Yes. It is handled confidentially and only shared with the people who need to resolve it.
Can I raise a data request here?
Yes. Choose Personal data in the form.