Call handling
Answer, record and triage every call.
- Language choice
- Call recording, where permitted
Operations Solutions
Every call, every vehicle, one command view.
Operations Solutions run the command centre: answering calls, choosing the right vehicle, coordinating crews and following every trip live.
- 01CallsAnswered and triaged
- 02AllocationReal time
- 03FleetVehicles and crews
- 04MonitoringEvery trip, live
The command centre
Where every ride begins
One team, one map and one record for every case in the city.
- 1Live map wallEvery vehicle and case on one city map.
- 2Active routeThe vehicle on its way, followed live.
- 3Call taker deskCalls answered, triaged and logged.
- 4DispatcherAllocates the nearest suitable vehicle.
From call to close
How a case moves through operations
- Answer
A trained call taker answers and logs the case.
- Triage
A few questions set the care level.
- Allocate
The nearest suitable vehicle is assigned.
- Monitor
The trip is followed until handover.
What it includes
Operations modules
Dispatch
Allocate vehicles in real time.
- Care level matching
- Nearest suitable vehicle
Fleet and crew
Know who is free, where.
- Shift rosters
- Vehicle readiness
Live monitoring
Follow every trip.
- Alerts for delays
- Escalation to supervisors
The people
Run by trained people, supported by software
- Call takers trained in triage
- Dispatchers who know the city
- Supervisors on every shift
Software helps the team decide faster. People make the call.
Platform briefings · +91 9904 104 104
See the command view in action.
Book a briefing with the RISA operations team.
Questions and answers
Operations Solutions, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWho answers the calls?
Trained RISA call takers, around the clock.
How is a vehicle chosen?
By the care level needed, availability and location.
Can public programmes use the command view?
Yes. See the page for government.
Are calls recorded?
Where permitted, calls are recorded for quality and review.
Keep exploring