Readable
Strong colour contrast, clear type and text that resizes to 200 percent.
Accessibility
A website everyone can use.
How RISA works to make this website usable for everyone, including people who use assistive technology, measured against WCAG 2.2, GIGW 3.0 and IS 17802.
- 1Readable
- 2Keyboard
- 3Screen reader
- 4Motion
- 01WCAG 2.2Level AA target
- 02GIGW 3.0Indian guidelines
- 03IS 17802BIS standard
- 04FeedbackReply in five working days
At a glance
Built in from the start
Keyboard ready
Every link, menu and form works without a mouse, with a visible focus.
Screen readers
Headings, landmarks, labels and text descriptions for images.
Calm motion
Animation pauses when your device asks for reduced motion.
The full text
Accessibility
Draft prepared for review. This text must be checked and approved by RISA legal counsel before launch.
01Our commitment
A medical emergency can happen to anyone, so information about getting help must be usable by everyone. RISA wants this website to work for people with visual, hearing, motor, speech and cognitive disabilities, older users and anyone on a small screen or a slow connection.
This commitment follows the spirit of the Rights of Persons with Disabilities Act 2016, which requires information and communication technology to be accessible.
02Standards we follow
- WCAG 2.2 Level AA, the Web Content Accessibility Guidelines published by the World Wide Web Consortium.
- GIGW 3.0, the Guidelines for Indian Government Websites and Apps, 2023, which public sector partners expect.
- IS 17802, the Bureau of Indian Standards accessibility standard for ICT products and services.
03Conformance status
This website partially conforms to WCAG 2.2 Level AA. Partially conforms means some content does not yet fully meet the standard. The site is still being completed, and an independent accessibility audit will be carried out before launch. This page will be updated with its findings.
04How we test
We check pages with automated tools and by hand. Manual checks include keyboard only use, zoom up to 200 percent, mobile screens and screen readers such as NVDA, JAWS, VoiceOver on Apple devices and TalkBack on Android.
05Known limitations
- Some photographs are placeholders. Final images will carry text descriptions when they are added.
- Some downloadable documents may not yet be fully tagged for screen readers. Ask us and we will send an accessible version.
- Maps, videos and other content from third parties may not fully meet the standard.
- The website is currently in English only.
06Getting help another way
The RISA helpline 1800 108 1800 is open 24x7. If you are deaf or hard of hearing, or cannot speak easily, you can ask someone near you to call, or use the SOS feature in the 112 India emergency app.
For anything that is not urgent, write to contact@smartambulance.com.
07Tell us about a barrier
If something on this website is hard to use, please tell us. Write to contact@smartambulance.com with the subject “Accessibility”, and include the page address and what went wrong. We aim to reply within five working days.
08If you are not satisfied
If our reply does not resolve the problem, contact our Grievance Officer. You may also approach the Chief Commissioner for Persons with Disabilities or the State Commissioner in your state.
09About this statement
This statement was prepared on 31 October 2026 based on a self review. It will be reviewed after the independent audit and at least once a year after that.
Emergency · Toll free · 24x7
Questions about this page?
Write to the RISA team, or call the helpline in an emergency.
Questions and answers
Accessibility, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreWhich standard does this website follow?
WCAG 2.2 Level AA, together with GIGW 3.0 and IS 17802.
Does the website fully conform today?
Not yet. It partially conforms, and an independent audit will be done before launch.
How do I report a problem?
Write to contact@smartambulance.com with the subject Accessibility and the page address.
Can I get a document in an accessible format?
Yes. Ask us and we will send an accessible version.