A RISA crew member checks critical care equipment inside an ambulance
Care level · Critical Care

Critical Care. Intensive care, moving.

For critically ill patients moving between hospitals. A transport ventilator, infusion pumps and critical care trained staff, planned bed to bed with both clinical teams.

Ventilated transfersIntercity and interstate
  • 01Bed to bedPlanned with both hospitals
  • 02VentilatedPatients on breathing support
  • 03IntercityAnd interstate transfers
  • 0424x7Transfer desk on call
A moving intensive care unit

Everything the ICU team needs, on the road

Critical Care vehicles are set up for each patient before the transfer begins.

  1. 1Transport ventilatorKeeps breathing support running from bed to bed.
  2. 2IV dripFluids continue at the rate set by the sending team.
  3. 3Syringe and infusion pumpsMedicines delivered at a steady, set rate.
  4. 4Vital signs monitorMounted on an arm so the team can see it from every side.
Bed to bed

How a critical care transfer runs

Every step is agreed between the sending team, the receiving team and RISA before the patient moves.

  1. 01
    Sending hospital

    Transfer request

    The treating team calls RISA with the patient details and the receiving hospital.

  2. 02
    Both teams

    Clinical handshake

    Doctors at both ends agree the plan, the timing and the support needed on the way.

  3. 03
    RISA

    Vehicle prepared

    A Critical Care ambulance is equipped and checked for this patient.

  4. 04
    On the road

    Care continues

    Ventilation, infusions and monitoring continue without a break.

  5. 05
    Receiving ICU

    Bed to bed handover

    The crew hands over at the bedside with the full case record.

Equipment

A moving intensive care unit

A RISA Critical Care ambulance with its side door open

Transport ventilator

Keeps breathing support running from bed to bed.

Multi parameter monitor

Vital signs on screen for the whole transfer.

Syringe and infusion pumps

Medicines and fluids delivered at the set rate.

Defibrillator

Ready for any change in heart rhythm.

Suction and airway

Airway care on the way.

Oxygen reserve

Planned for the full length of the journey.

A RISA crew hands over a patient to hospital staff at the bedside
Bed to bed

The transfer ends where it began: at a bedside, with the full record.

The crew briefs the receiving ICU team in person, with notes, settings and medicines given on the way.

For the sending hospital

What to have ready before the transfer

A short checklist helps the transfer start on time and keeps the receiving team fully informed.

The RISA transfer desk works through this list with your team on the call. Nothing moves until both clinical teams have agreed the plan.

  • Receiving hospital and bed confirmed
  • Plan agreed between both treating doctors
  • Family informed and consent recorded
Sending hospital checklist

Transfer readiness

  • Transfer summary and latest notes
  • Recent reports and imaging
  • Medicines and infusion rates
  • Ventilator settings, if ventilated
  • Consent and identity documents
  • Receiving doctor name and number
Shared with the receiving ICU before arrival
Emergency · Toll free · 24x7

Planning a critical care transfer?

Call the toll free number or reach the transfer desk. The team plans the move with both hospitals.

Questions and answers

Critical Care transfers, answered

In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.

Visit the help centre
What is a Critical Care ambulance?

An ambulance equipped like a moving intensive care unit, with a transport ventilator, infusion pumps, a monitor and critical care trained staff.

Who requests a critical care transfer?

Usually the treating hospital. Families can also call, and the RISA team will speak to the treating doctor.

Can a doctor travel with the patient?

Yes, a doctor can be arranged for transfers that need one. Ask the transfer desk when you plan the move.

Do you handle intercity and interstate transfers?

Yes. Planned critical care transfers between cities and across states are arranged with both hospitals.

What does the receiving hospital get?

The full case record and a bedside handover from the crew.

Emergency · Toll free · 24x7
1800 108 1800
Call now
Emergency · 24x71800 108 1800