UPI
Scan and pay at the end of the ride.
Fares and payment
Clear fares. No surprises.
You hear the fare before the ride is confirmed. It depends on the care level, the distance and the time the vehicle is needed, and every ride ends with a clear bill.
- 01UpfrontFare shared before you confirm
- 02ItemisedA bill for every ride
- 03FlexibleSeveral ways to pay
- 04RecordsFor insurance claims
From call to bill
Every rupee, accounted for
How a fare is shared, paid and recorded on every RISA ride.
- 1Fare explained on the callYou hear the fare before you confirm the ride.
- 2Bill after the rideItemised, with distance, times and care level.
- 3Pay the way that suits youUPI, card, cash or account billing.
- 4Records kept for claimsEverything an insurer usually asks for.
What shapes a fare
Four parts of every fare
Every fare is built from the same few parts, and the call taker explains it before you confirm the ride.
- No charge for calling the toll free number
- The fare is shared before the ride is confirmed
- Any change on the way is explained to you
Care levelBLS, ALS or Critical Care
DistanceFrom pickup to the hospital
Waiting timeIf the vehicle waits at either end
Additional supportA doctor on board or special equipment, if asked for
Bars show how much each part usually shapes a fare, for illustration only. Your call taker explains the actual fare before the ride is confirmed.
Ways to pay
Pay the way that suits you
Payment options can vary by ride type. The call taker or crew will confirm what is available for your ride.
Card
Debit and credit cards accepted.
Cash
Paid to the crew against a bill.
Hospital billing
For rides booked by partner hospitals.
Corporate account
For employers with RISA cover.
Insurance
Records provided for your claim.
After the ride
Your bill and records
Shared after every ride
Ride bill
- Patient and pickup details
- Care level and vehicle
- Distance and trip times
- Fare breakdown
- Payment received
- RISA contact for queries
Keep it with your hospital papers
Claiming on insurance
Ambulance charges are often covered under health insurance. Keep the bill, the hospital admission papers and the discharge summary together when you claim.
Questions about a bill
Write to contact@smartambulance.com with the ride date and pickup location. The team will reply with the trip record.
Emergency · Toll free · 24x7
Ask about a fare before you ride.
The call taker will explain the fare for your ride before you confirm it.
Questions and answers
Fares and payment, answered
In an emergency, call 1800 108 1800 at any hour. For anything else, write to contact@smartambulance.com.
Visit the help centreIs calling 1800 108 1800 free?
Yes. The number is toll free. You pay only for the ambulance ride.
When will I know the fare?
The call taker explains the fare before the ride is confirmed.
What does the fare depend on?
The care level, the distance, any waiting time and any additional support you ask for.
Can I pay by UPI or card?
Yes, in most cases. The call taker or the crew will confirm the options for your ride.
Will I get a bill for insurance?
Yes. Every ride ends with a bill you can use for an insurance claim.
Keep exploring
More from Ambulance Services
How to RequestEvery way to request an ambulance.Hospital TransfersPlanned moves between hospitals.Basic Life SupportCare and a safe ride for stable patients.Advanced Life SupportMonitoring and intervention on the way.Before the Ambulance ArrivesWhat to do while help is on the way.All ambulance servicesThe full Ambulance Services overview.